Terms of service

TERMS OF SERVICE

Last updated: 13 August 2026

Welcome to Loun Jesterb.

These Terms of Service (“Terms”) govern your access to and use of LounJesterb.store (the “Website”) and any purchases made through the Website.

Throughout these Terms, “Loun Jesterb”, “we”, “us” and “our” refer to the operator of LounJesterb.store. “You”, “your” and “customer” refer to any person accessing the Website or purchasing products from us.

By accessing our Website or placing an order, you agree to these Terms, subject always to your rights under applicable UK law.

Nothing in these Terms excludes, restricts or affects any statutory rights that cannot lawfully be excluded or restricted.

1. ABOUT OUR WEBSITE

Loun Jesterb operates an online retail store offering men's fashion, clothing, accessories and related products.

Our Website is:

LounJesterb.store

For customer enquiries, you can contact us at:

help@LounJesterb.store

The availability of products, promotions and Website functionality may change from time to time.

2. ELIGIBILITY TO PURCHASE

By placing an order through our Website, you confirm that:

  • the information you provide is accurate and complete;

  • you are legally capable of entering into the relevant contract; and

  • you are authorised to use the payment method provided for your purchase.

If you are purchasing on behalf of another person or organisation, you confirm that you have the appropriate authority to do so.

3. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, specifications, colours, sizes and other information displayed on our Website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and manufacturing variations.

Product packaging may also vary from images displayed on the Website.

Such reasonable variations do not affect your statutory rights.

Products supplied to consumers must comply with applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.

4. SIZING

Where applicable, sizing information or a size guide may be provided to assist you in selecting an appropriate size.

Customers should review available sizing information before placing an order.

Because fit may vary according to product design, cut and individual preference, sizing guidance is provided as a general guide unless expressly stated otherwise.

Nothing in this section affects your statutory cancellation or consumer rights.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Placing an item in your shopping basket does not reserve that product.

If an item becomes unavailable after you place an order, we will contact you and take appropriate action, which may include offering an alternative where you agree to it or issuing a refund for the unavailable item.

We will not substitute an item without your agreement where doing so would materially alter what you ordered.

6. PRICES

Prices displayed on the Website will be presented in the currency shown at checkout.

Before you place an order, we will provide the total price payable and any applicable delivery charges, taxes or other mandatory charges that we are required to disclose.

We aim to ensure that pricing information is accurate and transparent.

We may change prices for future purchases at any time. A subsequent price change will not alter the price of a contract already concluded with you unless permitted by law and expressly agreed where required.

7. PRICING ERRORS

Despite our reasonable efforts, a product may occasionally be displayed with an incorrect price or other pricing information.

Where we identify an obvious pricing error before a contract has been formed, we may correct the error and ask whether you wish to proceed at the correct price.

Where a contract has already been formed, any action we take regarding a pricing error will be subject to applicable contract and consumer law.

Nothing in this section permits us to impose a different price on you after purchase where doing so would be unlawful.

8. PROMOTIONS AND DISCOUNTS

We may offer promotional discounts, bundles, multi-buy offers, discount codes or complimentary products.

Any specific conditions applicable to a promotion will be displayed with the relevant offer.

Promotional claims will be presented in accordance with applicable UK law.

Unless otherwise stated:

  • discount codes cannot be exchanged for cash;

  • discount codes may be limited to particular products or orders;

  • only eligible orders qualify for promotional items;

  • promotions may have specified start and end conditions; and

  • separate promotions may not be combined.

Nothing in any promotion affects your statutory consumer rights.

9. PLACING AN ORDER

Our Website will allow you to review your order before submitting it.

You are responsible for checking your:

  • selected products;

  • size;

  • colour;

  • quantity;

  • delivery information;

  • billing information; and

  • other relevant order details.

You should correct any errors before completing your purchase.

The checkout will make clear when placing the order creates an obligation to pay.

10. ORDER ACKNOWLEDGEMENT AND CONTRACT FORMATION

After placing an order, you may receive an electronic acknowledgement confirming that we have received it.

An acknowledgement of receipt does not necessarily mean that your order has been accepted.

Unless otherwise stated during checkout, a binding contract will normally be formed when we expressly accept your order or dispatch the goods.

We reserve the right to decline an order where we have a lawful reason to do so, including where:

  • the product is unavailable;

  • payment cannot be authorised;

  • we reasonably suspect fraud or unauthorised payment activity;

  • an applicable purchase restriction has been exceeded; or

  • we cannot lawfully fulfil the transaction.

Where we decline an order after payment has been taken, the relevant amount will be refunded.

11. PAYMENT

Available payment methods will be displayed during checkout.

You agree to provide current, complete and accurate payment and billing information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment service providers.

Your use of a third-party payment service may also be subject to that provider's terms and privacy practices.

We do not impose payment charges that are prohibited by applicable law.

12. PAYMENT AUTHORISATION

Orders may be subject to payment verification and fraud-prevention checks.

If payment is declined or cannot be authorised, your order may not be processed.

Your bank or payment provider may temporarily reserve funds when payment authorisation is requested. The timing of release of any such authorisation is generally controlled by the relevant payment provider.

13. ORDER CANCELLATION BY THE CUSTOMER

Consumers purchasing online may have a statutory right to cancel their contract without giving a reason.

For most eligible goods purchased online, the statutory cancellation period generally lasts 14 days after delivery, subject to the rules and exceptions provided by applicable law.

Details of cancellation, returns and refunds are provided in our Return & Refund Policy.

Nothing in these Terms restricts your statutory cancellation rights.

14. DELIVERY

Delivery methods available for your order will be displayed during checkout or otherwise communicated before the order is placed.

Where applicable, we will provide information about:

  • available delivery methods;

  • delivery charges;

  • estimated delivery periods; and

  • relevant delivery restrictions.

We will fulfil orders within the period agreed with you.

Where no different delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the contract is entered into.

15. DELIVERY ESTIMATES

Any delivery period described as an estimate is an estimated timeframe rather than a guaranteed delivery date unless we expressly agree otherwise.

We will take reasonable steps to ensure delivery within the timeframe agreed with you.

Your statutory remedies remain available where goods are not delivered within the legally required or agreed timeframe.

16. DELIVERY ADDRESS

You are responsible for providing an accurate and complete delivery address.

Please contact us as soon as possible if you identify an error in your delivery information.

Once an order has entered processing or dispatch, we may not be able to change the delivery address.

This does not affect any rights you have where a delivery problem is caused by us or by a carrier acting on our behalf.

17. DELIVERY AND RISK

Risk in goods supplied to consumers will pass in accordance with applicable UK consumer law.

Where we arrange delivery through a carrier, responsibility for the goods does not pass to you merely because the goods have been handed to that carrier where the law provides otherwise.

If you independently commission a carrier that was not offered or arranged by us, different statutory rules may apply.

18. LOST OR DAMAGED ORDERS

If you believe your parcel has been lost or arrives damaged, please contact:

help@LounJesterb.store

Please provide your order details and any reasonably necessary supporting information.

We will investigate the matter with the relevant carrier where appropriate.

Your statutory rights are not affected by a carrier investigation.

19. RETURNS AND REFUNDS

Returns, cancellations and refunds are governed by our Return & Refund Policy and applicable UK consumer law.

Our voluntary return arrangements operate in addition to, and not instead of, your statutory rights.

Where there is any conflict between a voluntary store policy and a mandatory statutory consumer right, the statutory right will prevail.

20. CONSUMER RIGHTS

Under the Consumer Rights Act 2015, goods supplied to consumers must meet applicable statutory requirements.

Among other requirements, goods must generally be:

  • of satisfactory quality;

  • fit for purpose; and

  • as described.

Where goods fail to conform to the contract, consumers may have statutory remedies including, depending on the circumstances:

  • the short-term right to reject;

  • repair;

  • replacement;

  • price reduction; or

  • the final right to reject.

Nothing in these Terms removes or restricts those rights.

21. FAULTY PRODUCTS

If a product is faulty, defective, damaged, incorrect or materially different from its description, please contact us at:

help@LounJesterb.store

Please include your order number and information explaining the issue.

We may reasonably request photographs or other information to help identify and resolve the problem.

Any such request will not be used to unlawfully prevent or delay the exercise of your statutory rights.

22. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its original content, including text, graphics, logos, branding, design elements and other materials owned by us are protected by applicable intellectual property laws.

You may use the Website for personal and lawful purposes.

You must not reproduce, distribute, commercially exploit, modify or create derivative works from material owned by us without permission, except where such activity is permitted by law.

Nothing in these Terms claims ownership of intellectual property belonging to third parties.

23. ACCEPTABLE USE

You must not knowingly use our Website:

  • for unlawful or fraudulent purposes;

  • to transmit malicious software or harmful code;

  • to interfere with the Website's operation or security;

  • to attempt unauthorised access to systems, accounts or data;

  • to impersonate another person;

  • to submit false or misleading information for fraudulent purposes;

  • to infringe another person's intellectual property or other legal rights; or

  • in any manner prohibited by applicable law.

We may take reasonable measures to protect our Website, customers and systems from abusive or unlawful activity.

24. REVIEWS AND USER CONTENT

Where our Website allows reviews, comments, photographs or other customer-submitted content, you are responsible for the content you submit.

You must not knowingly submit content that:

  • is unlawful;

  • infringes third-party rights;

  • contains malicious code;

  • is fraudulent or deliberately misleading; or

  • falsely represents an experience with a product.

We will not knowingly publish or commission fake consumer reviews.

Where legally permitted, we may moderate user-generated content for legitimate purposes such as removing unlawful, fraudulent, abusive or irrelevant material.

25. THIRD-PARTY SERVICES

Our Website may use or link to third-party services, including payment providers, delivery providers and technology platforms.

We are not responsible for independent third-party websites that we do not operate.

A link to a third-party website does not necessarily constitute an endorsement.

Nothing in this section excludes any responsibility that we legally have for third parties acting on our behalf in fulfilling our contract with you.

26. WEBSITE AVAILABILITY

We aim to keep our Website reasonably accessible and operational.

However, access may occasionally be interrupted for maintenance, security, technical problems or circumstances outside our reasonable control.

We do not guarantee uninterrupted access to the Website at all times.

This provision does not affect our obligations relating to orders or contracts already entered into with customers.

27. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability for:

  • death or personal injury caused by negligence where liability cannot legally be excluded;

  • fraud or fraudulent misrepresentation;

  • breach of statutory consumer rights where those rights cannot legally be excluded;

  • defective or misdescribed goods where liability cannot legally be excluded; or

  • any other liability that cannot lawfully be excluded or restricted.

For losses that may lawfully be limited, our liability will be determined in accordance with applicable UK law.

28. PERSONAL USE

Products purchased through our consumer Website are intended primarily for personal use unless otherwise agreed.

If you wish to purchase products for commercial resale or another business purpose, please contact us before placing the order.

Consumer protections described in these Terms may not apply in the same manner to transactions made wholly or mainly for business purposes.

29. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a failure or delay caused by circumstances outside our reasonable control to the extent permitted by law.

Where such circumstances materially affect our ability to perform a consumer contract, we will take reasonable steps to minimise disruption and comply with any rights or remedies available to you under applicable law.

30. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, Website, services or applicable legal requirements.

The version applicable to your purchase will generally be the version made available to you when the relevant contract is entered into.

We will not retrospectively change an existing consumer contract in a way that unlawfully disadvantages you.

The latest version of these Terms will be available on our Website.

31. SEVERABILITY

If any provision of these Terms is found by a competent court or authority to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Any invalid provision will be interpreted or removed only to the extent necessary.

32. NO WAIVER

If we do not immediately enforce a right or remedy available under these Terms, that does not necessarily mean that we have waived that right or remedy.

Similarly, nothing in these Terms requires you to waive any statutory right.

33. ENTIRE AGREEMENT

These Terms, together with the policies and information expressly incorporated into the contract, set out the terms governing purchases made through our Website.

Information that applicable consumer law requires us to provide before the contract is formed may itself become part of the contract.

Nothing in this section excludes liability for fraud or removes any statutory consumer protection.

34. GOVERNING LAW AND JURISDICTION

These Terms and contracts entered into through our Website are governed by applicable law.

If you are a consumer resident in the United Kingdom, nothing in these Terms deprives you of mandatory consumer protections available to you under the law applicable to you.

Any provision relating to courts or jurisdiction will operate subject to mandatory consumer rights concerning where legal proceedings may be brought.

35. COMPLAINTS

If you have a complaint regarding an order, product or our service, please contact:

help@LounJesterb.store

Please include your order number where applicable and sufficient information for us to understand your complaint.

We will endeavour to review and respond to complaints fairly and within a reasonable period.

36. PRIVACY

Our handling of personal information is governed by our applicable Privacy Policy and UK data protection requirements.

Please review our Privacy Policy for information about how personal information is collected, used and protected.

37. CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Loun Jesterb
Website: LounJesterb.store
Email: help@LounJesterb.store

38. STATUTORY RIGHTS

These Terms operate alongside your statutory rights.

Nothing in these Terms is intended to exclude, restrict, waive or otherwise prejudice any right or remedy that cannot lawfully be excluded or restricted under applicable UK law.

If any part of these Terms conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will prevail.