Shipping policy

SHIPPING POLICY

Last updated: 13 August 2026

Thank you for shopping with Loun Jesterb. This Shipping Policy explains our delivery options, estimated delivery times and other important information regarding the shipment of orders placed through LounJesterb.store.

1. DELIVERY OPTIONS

We currently offer the following shipping options:

Express Delivery

Estimated delivery time: 5–8 business days

Express Delivery is a paid shipping option. The applicable delivery charge will be clearly displayed at checkout before you complete your purchase.

Free Standard Delivery

Estimated delivery time: 5–12 business days

Standard Delivery is provided free of charge.

The delivery option selected at checkout will apply to your order.

2. BUSINESS DAYS

Business days are generally Monday to Friday, excluding applicable public and bank holidays.

Weekends and public holidays are not normally counted when calculating estimated delivery times.

3. DELIVERY ESTIMATES

Delivery times shown above are estimates and may occasionally be affected by circumstances outside our reasonable control.

We will take reasonable steps to deliver your order within the timeframe communicated to you and will comply with our obligations under applicable UK consumer law.

Where no different delivery period has been agreed, goods will be delivered without undue delay and within the period required by applicable law.

4. ORDER PROCESSING

Once your order has been successfully placed and payment has been confirmed, it will be prepared for shipment.

You will receive an order confirmation using the contact details provided during checkout.

Once your order has been dispatched, tracking information may be provided where tracking is available for the selected delivery service.

5. ORDER TRACKING

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking details.

Tracking updates are provided by the relevant delivery carrier and may not always appear immediately.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

  • full name;

  • street address;

  • house or flat number;

  • town or city;

  • postcode; and

  • other relevant delivery information.

If you notice an error after placing your order, contact us as soon as possible at help@LounJesterb.store.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

7. DELAYED ORDERS

Occasionally, deliveries may be delayed due to circumstances such as carrier disruption, severe weather, public holidays, unusually high order volumes or other events outside our reasonable control.

If you believe your order is significantly delayed, please contact us at help@LounJesterb.store.

We will review the available tracking information and, where appropriate, investigate the shipment with the carrier.

Nothing in this section limits your statutory rights regarding late or non-delivery.

8. LOST ORDERS

If your tracking information has not updated for an unusual period or you believe your parcel has been lost, please contact us.

Email: help@LounJesterb.store

Please provide your order number so that we can investigate the shipment.

Where an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable UK consumer law.

9. DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • your order number;

  • a description of the problem; and

  • photographs of the parcel and affected products where reasonably possible.

This information helps us investigate the issue and provide an appropriate resolution.

Requesting photographs does not affect your statutory consumer rights.

10. MULTIPLE PARCELS

In some circumstances, products from the same order may be shipped separately.

If this occurs, you may receive more than one parcel and, where applicable, separate tracking information.

Receiving one parcel does not necessarily mean that all items in your order have been delivered.

11. FAILED DELIVERY ATTEMPTS

If the carrier is unable to complete delivery, they may:

  • attempt delivery again;

  • leave the parcel in an appropriate location where permitted;

  • deliver it to a collection point; or

  • provide instructions for arranging redelivery or collection.

Please follow the carrier's tracking information and delivery instructions.

12. REFUSED OR UNDELIVERABLE PARCELS

Orders may be returned to us if the carrier cannot complete delivery because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of the parcel or failure to collect the parcel where required.

If your parcel is returned to us, please contact help@LounJesterb.store so we can review the circumstances and available options.

Any additional delivery costs or refund arrangements will be handled in accordance with the circumstances and applicable UK consumer law.

13. RISK DURING DELIVERY

Where we arrange delivery to you through a carrier, risk in the goods will pass in accordance with applicable UK consumer law.

We remain responsible for the goods during delivery to the extent required by law.

Nothing in this Shipping Policy transfers responsibility to the customer earlier than permitted under applicable consumer legislation.

14. RETURNS AND REFUNDS

Shipping-related returns, cancellations and refunds are also subject to our Return & Refund Policy.

Where you exercise a statutory cancellation right, any refund of delivery charges will be handled in accordance with applicable UK consumer law.

This may include reimbursement of the cost of our least expensive standard delivery option where legally required.

Additional costs resulting from choosing a premium or Express Delivery service instead of the standard delivery option may not be refundable where permitted by law.

15. CUSTOMER RESPONSIBILITY

Please ensure that all order and delivery information provided during checkout is accurate.

Customers should also monitor any tracking information provided and follow reasonable carrier instructions relating to delivery or collection.

Nothing in this section limits our responsibilities under applicable UK consumer law.

16. CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time to reflect changes to our delivery services, business operations or applicable legal requirements.

The shipping terms communicated when you place your order will apply to that order, subject to applicable law.

17. CONTACT US

If you have any questions about your shipment or delivery, please contact:

Loun Jesterb Customer Support
Email: help@LounJesterb.store
Website: LounJesterb.store

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.